Thank you for purchasing one of our premium themes. We only offer support only to our Theme Buyers with a Valid Purchase Code. We only offer support for our themes, features and functionality unique to our themes. Please note that we cannot assist with general WordPress support or provide you with theme modifications and customizations in any circumstances. If you need any customization service you may request a quote from us.
What we support
We provide free support only when there are bugs and issues with our up to the WordPress, Plugin & Browsers versions stated in the product page.
What we don’t support
Our support is NOT applicable to the following queries:
- Free customization or code-modification requests
- Requests for additional features. We will see them as advice from you. Which features will be added in next version of the theme are decided by us.
- Requests to edit or debug your website.
- Issues related to third party plugins and components.
- Issues particular to any specific device or browser, which is not supported by the theme. You can see the full list of supported devices and browsers in the theme’s documentation.
Support Guidelines
Please follow the guidelines mentioned below while using our Support Forum:
- Make sure your Questions are Theme Specific and NOT general WordPress Questions. You should refer to the WordPress’s Codex or the WordPress Forum for such issues.
- In case of themes built with any framework such as Bootstrap, if you have queries related to such framework customization you should contact the original website of those frameworks. This info is often linked in documentation.
- Please read the Full Documentation present inside the Theme Package before asking your Questions.
- Please be sure that you have used the search feature on our Forum to look up for possibly similar questions that you have in mind.
- Provide enough relevant information regarding the issues you face with the respective Theme with Screenshots so that we can understand the problems quickly and point you in the right direction which will eventually save You & Us a lot of TIME.
- Create different Topics per Question/Issue. Do not include all the Questions/Issues in a Single Topic.
- Do not post your WordPress Username/Password Publicly inside the Topics as it’ll be viewable even to the other users of our Support Forum. Send your WordPress Username/Password using this Contact Form only.
Support Response
- We’re in GMT +7 and we aim to answer all questions within 48 hours (Monday – Friday).
- Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.
- Receiving an answer to your Questions doesn’t mean it is solved. Questions to get actually solved might take more time/replies if your issue is complex. Nothing to worry as your Questions will always be solved.
Thanks again for purchasing our themes, and see you in the forum!